MISUNDERSTOOD, OFTEN OVERLOOKED...
BUT VITAL TO DRIVING SAFETY

If the world were flat, all roads empty and straight and every driving surface perfectly smooth, you wouldn’t need to read this article. That’s because in a perfect world there would be no practical reason for cars to be equipped with suspension systems.

The world isn’t flat, of course, and drivers need to safely navigate hills, curves, tight turns, congested lanes and uneven road surfaces. And each of these characteristics – plus many more – make a vehicle’s suspension system vital to safe driving and reliable vehicle performance. Unfortunately, many vehicle owners don’t recognize this fact, which presents a great opportunity for workshops to add value to their customer relationships.

A suspension, by definition, “suspends” or supports the vehicle body over the wheels. Its purpose is to ensure safe, comfortable, reliable travel in a full range of operating conditions and environments – hills; uneven surfaces; wide curves and tight turns; low and high speeds; heavy or light loads; and when accelerating, cruising or stopping. The suspension adjusts to each of these variables by both permitting and metering the vertical movement of the vehicle’s springs, axles and wheels. These actions, in turn, help maintain overall driving stability.
 

As another example, ask a customer to imagine they are driving at 20mph over a relatively bumpy road when a vehicle suddenly stops in front of them. Naturally, they would apply the brakes to avoid a collision. However, if their vehicle’s wheels are not in firm contact with the road, or if the front of the vehicle dives excessively as body mass is shifted to the front wheels, even brand-new brakes might not be able to stop them in time.

In each of the scenarios above, avoiding an accident is dependent on three key safety characteristics – steering, stopping and stability. These characteristics make up a vehicle’s “Safety Triangle,” which serves as a helpful tool in explaining how key suspension components influence the way a vehicle interacts with its driving environment.

And at the very heart of this system are the vehicle’s shock absorbers and struts.
 

It’s no secret that many – perhaps even most – drivers believe shocks and struts perform one basic function: enhancing comfort by absorbing road impacts. While important, this function is just one of several performed by these ride control components. In reality, they are primary contributors to safe, reliable vehicle operation by influencing steering, stopping and stability, contributing to longer life of other key suspension system components, and helping the driver remain alert, confident and in control.

The true role of shocks and struts is an important story to be shared with your customers. Once they understand these facts, they will expect you to tell them when their vehicles need ride control replacement.

Many car buyers base their purchase on a vehicle’s overall ride and handling, or road holding, characteristics. They might not be aware that road holding is largely influenced by the ability of shocks and struts to “hold” the tyres firmly against the road surface. Keep in mind that the average contact “patch” of a tyre in real-life conditions is equivalent to the surface area of four small postcards. When this small area is reduced by the presence of a worn shock or strut, performance of the tyre itself, as well as the brakes and steering system, can be undermined in certain situations.

For example, research has shown that a vehicle equipped with 50%-worn shock absorbers, traveling on an uneven surface at 50mph, will need an extra 2.6m to arrive at a full stop as compared to the same vehicle equipped with new shocks. Surprisingly, the presence of anti-lock brakes on the vehicle can make the difference even more extreme: An ABS-equipped vehicle with 50%-worn shock absorbers and traveling at 30mph can require around 5.8m of additional braking distance as compared to the same vehicle without ABS.

 

Many consumers understand the concept of vehicle stability or at least have experienced the effects of an unstable ride. They might be surprised to learn that shocks and struts strongly influence stability by controlling suspension movement and keeping the tyres firmly planted on the road.

When a vehicle is navigating a curve or turn, the resulting side-to-side load transfer causes the body to lean away from the steered direction. When the transferred load exceeds the grip, provided by the tyres, the rear of the vehicle will tend to swing away from the turn. This is a classic case of a loss of stability.

When interviewing a customer about the condition of their vehicle, it’s smart to ask whether they have noticed this condition becoming increasingly common. If so, there’s a good chance their shocks and struts need to be replaced. Research indicates that a vehicle equipped with 50%-worn shocks and traveling at 40mph around a roundabout with 40 meters of diameter can lose stability and wander off course at a speed 4mph slower than the same vehicle equipped with new shocks.

No matter how skilled a driver might be, the act of aquaplaning – even for a fraction of a second – can be terrifying. This phenomenon typically occurs at higher speeds when a very thin layer of water breaks the contact patch between a vehicle’s tyres and the road surface. Given the fact that shocks and struts help hold the tyres against the driving surface, it should come as no surprise that they can help eliminate this potentially dangerous problem. Research shows that a front-wheel-drive car equipped with 50%-worn shocks, with new tyres and driving at a constant speed on a 6mm film of water will experience aquaplaning at a 10% lower speed than on the same vehicle equipped with new shocks.

Another condition than can be unnerving is becoming briefly dazzled or temporarily blinded by the headlights of an oncoming car. Again, your customers might be surprised to learn that worn struts can contribute to this issue. Because worn struts can reduce a vehicle’s ride height, they can lower the projected light beam of a vehicle’s headlights, impairing driving visibility both for the driver of the affected vehicle as well as those on the opposite side of the road.