Warranty & Guarantee
DRiV offers a limited warranty on qualifying premium Monroe® shocks and struts when used under normal operating conditions as described below.
Limited Lifetime Warranty
DRiV warrants qualifying Monroe® products against defects and wear-out when used on private passenger cars and light trucks under normal operating conditions, for as long as such original purchaser owns the vehicle on which they were originally installed.
- Monroe® Quick-Strut® assemblies
- Monroe® OESpectrum® shocks and struts
- Monroe Reflex® shocks and struts
- Monroe® Gas-Magnum® shocks
- Monroe® Magnum® strut assemblies
Limited 5-Year Warranty
DRiV warrants Monroe® Intelligent Suspension RideSense™ shocks and struts against defects and wear-out when used on private passenger cars and light trucks under normal operating conditions for five (5) years from date of purchase, provided the original purchaser owns the vehicle on which they were originally installed.
Terms & Conditions
DRiV™’s obligation under these warranties is limited to replacement of the worn-out or defective product with a comparable DRiV product in accordance with these warranties. Cost of removal and installation are not included, and any incidental and consequential damages are excluded under these warranties, regardless of when the failure occurs. These warranties have no cash value.
To make a claim under these warranties, return the worn-out or defective product with the dated original receipt to the dealer or retailer from whom it was purchased.
These warranties do not apply to purchases made through unauthorized retailers/dealers including unauthorized online sellers. A list of authorized retailers/dealers can be found under Where to Buy. DRiV has no way to confirm the authenticity and quality of products sold through unauthorized resellers and is not obligated to honor warranty claims when purchased from an unauthorized individual, unauthorized retailer/dealer, or unauthorized online retailer. Purchases made through auction sites, marketplaces, private or third-party sales, or other unauthorized online retailers are not eligible for warranty.
These warranties do not apply to: (i) any other costs, including costs of removal, installation, diagnostic time, and any other expenses arising out of replacing the product (ii) products which have been installed on non-catalogued applications; (iii) products that are new, unused or show signs of normal wear but not defective; (iv) products which have been misused, modified, altered, improperly applied or installed; (v) product damaged in an accident or by fire, weather, or any other force majeure event or hazard; (vi) products which have been installed on vehicles used for commercial, fleet, Governmental or racing purposes or damaged due to vehicle modifications; (vii) obsolete parts no longer available from DRiV; (viii) product that has been transferred from the vehicle on which it was originally installed; (ix) non-genuine DRiV branded product or competitive parts; and (x) products installed on vehicles that have been modified outside the specifications of the vehicle’s original equipment manufacturer, including but not limited to aftermarket modifications for racing, off-road, or powersports purposes.
DRiV will not accept any returns and is not responsible for any claims related to circumstances and products described in the preceding sentence. All warranties, express or implied, are disclaimed if not stated herein. Any implied warranties you may have under state law are limited to the same duration and other terms as this warranty to the extent permissible.
DRiV will contact warranty-serviced consumers to conduct customer satisfaction surveys relating to product and warranty service. Survey activity will provide valuable feedback and help measure the level of consumer satisfaction in different markets.
Benefits of New Shocks and Struts
Enhance your safety and driving experience by ensuring the proper performance of your vehicle’s shocks and struts. How certain are we that you will experience the benefits of renewed vehicle control, handling, stability and ride comfort with your new premium Monroe® ride control products? So confident that we are offering an exclusive Feel The Difference™ Guarantee on qualifying new Monroe shocks and struts.
Purchase four (4) qualifying products and try them for up to 1,000 miles/1,600km or 90 days. We guarantee you’ll feel the Monroe difference. If, for any reason, the qualifying products* don’t live up to your expectations within the trial period, replace the products and Monroe will refund the cost of the Monroe products and labor** from the initial installation:
- PRODUCT PURCHASE PRICE
Less any discounts and/or rebates.
- LABOR COST
**Up to $100/axle when installed by a licensed service professional.
- WHEEL ALIGNMENT COST
Up to $80 when performed by a licensed service professional, if applicable.
Ride Control components wear out due to everyday driving and a variety of load and road conditions. Make sure to have your shocks inspected by your licensed service professional.
*Offer requires purchase combinations of four (4) Monroe® Quick-Strut® assemblies, Monroe® Magnum® strut assemblies, Monroe® OESpectrum® shocks and/or struts (Excluding 4XXXX series), Monroe® Reflex® shocks and/or struts, Gas-Magnum® shocks, or Monroe® Intelligent Suspension RideSense™ shocks and/or struts installed on the same vehicle. This offer does not include units improperly installed or substituted. Valid only on vehicles used for private, non-commercial use and may be withdrawn at any time.